Shipping Policy

Effective date: 20 October 2025
Website: healthcoffee.store
Brand / Trading name: Health Coffee Store
Warehouse/returns address: B-1-7, Starville Apartment, Jalan USJ 19/6, 47620 Subang Jaya, Selangor, Malaysia
Support: farrisfarhan47@gmail.com • +60 17-974 2325
Business hours/time zone: UTC+8

1) Scope

This policy explains how we process, ship and deliver orders placed on our Site, and how duties/taxes are handled for international deliveries.

2) Order processing & cut‑off

  • Handling time: usually 3–4 business days from payment confirmation (Mon–Fri, excluding Malaysian public holidays).
  • Cut‑off: orders paid after 11:00 (UTC+8) are counted as received the next business day.
  • Verification: we may contact you to confirm address or payment details; verification time is not included in the handling time.

3) Carriers & service levels

  • Primary carrier: FedEx (we may use a comparable express courier at our discretion for service continuity).
  • Signature on delivery may be required for high‑value shipments or at our discretion.
  • We do not ship to PO boxes where the carrier does not support delivery.

4) Delivery estimates (guide only)

Transit times depend on destination, service level, customs clearance and local carrier performance.

  • Typical global estimate: about 7 days after dispatch.
  • Peak seasons, inspections, weather or remote locations can add extra days. Delivery windows are estimates, not guarantees.

5) Tracking

  • Tracking is provided where available.
  • Status may take 24–48 hours to update after hand‑off to the carrier.
  • If a parcel shows no movement or appears delayed, contact us and the carrier so we can investigate.

6) Late, lost or damaged shipments

  • Late/lost: please notify us within 10 days after the latest estimated delivery date shown in tracking so we can open a trace with the carrier.
  • Damage/shortage on delivery: report to us within 48 hours with photos of the outer box, shipping label, inner packaging and product. Keep all packaging until the claim is resolved.
  • Carrier investigations and claims may require your cooperation (photos, affidavit, non‑delivery statement). Resolutions vary by carrier and outcome of the trace.

7) Duties, taxes & import clearance (DAP terms)

  • Unless we clearly state otherwise at checkout, international parcels are shipped on DAP — Delivered At Place terms.
  • You are the importer of record and are responsible for all import duties, VAT/GST, customs/brokerage and local taxes charged at destination. The carrier may collect these amounts before or at delivery.
  • We do not collect duty or taxes; these are paid directly to the courier or customs when requested. Any estimates we provide are informational only and not a quote or guarantee.
  • If charges are refused or unpaid, the parcel may be returned or abandoned per carrier/customs rules. We are not responsible for such outcomes. See Section 10 for returns of undeliverable parcels.

8) Address accuracy, changes & delivery attempts

  • Provide a complete and deliverable address, including apartment/suite number and local contact phone.
  • Address changes after dispatch may not be possible and, if permitted by the carrier, may incur rerouting fees.
  • If delivery is attempted and no one is available, the carrier may retry, transfer to a pickup point, or return the parcel after the hold period.

9) Destination restrictions

  • We do not ship to Israel at this time.
  • Orders to embargoed or restricted destinations, or containing restricted items, will be cancelled and refunded where permitted by law.

10) Undeliverable, refused or unclaimed parcels

  • If a parcel is returned to us because it was refused, unclaimed, or undeliverable due to address errors or unpaid import charges, we will notify you.
  • After receipt and inspection, we can: (a) reship at your request and expense; or (b) refund the product price less original shipping and any return/handling fees charged by the carrier.
  • Perishable or hygiene‑sensitive items that cannot be restocked may not be refundable once opened or if returned in unsellable condition. See our Returns & Refunds Policy for details.

11) Split shipments & backorders

  • We may ship items separately to speed up delivery. You will receive a tracking number for each parcel.
  • If an item is back‑ordered after checkout, we will contact you with options (wait, substitute, or refund).

12) Remote areas & surcharges

  • Carriers may apply remote area or extended area surcharges based on postal code. If a significant surcharge applies, we will contact you to confirm, switch service, or cancel for a full refund.

13) Packaging & documents

  • Orders include a commercial invoice with the product description and value as required for customs.
  • For most consumer orders, goods are shipped for personal use; resale may require additional licences/documents not provided by us.

14) Risk of loss & title

  • Risk of loss passes to you upon delivery to the address you provided (or to your appointed agent). Title passes once full payment is received.

15) Contact

Questions about shipping or duties/taxes?
Email: farrisfarhan47@gmail.com
Phone/WhatsApp: +60 17-974 2325
Address: B-1-7, Starville Apartment, Jalan USJ 19/6, 47620 Subang Jaya, Selangor, Malaysia